What Time Is Check-In / Check-Out?

Check-In: 4PM

Check-Out: 10AM

Check-In is very easy. You will receive the address and door code via text/email prior to your arrival! All you need to do is arrive to the property you rented at check-in time and make yourselves at home!

What Is The Cancellation Policy?

100% refund up to 30 days before arrival

50% refund up to 14 days before arrival

What Basic Supplies Do You Provide For Our Stay?

Our goal is to provide you with enough basic items to get you started for your stay:

Travel sized shampoo, conditioner, body wash and bars of hand soap
Toilet Paper
1 roll of paper towels
1 laundry detergent pod
Kitchen Trashbags
Dish Detergent and Rags
All Purpose Cleaner

What Linens Are Provided?

We provide all bedroom, bathroom & kitchen linens and towels!
Our beds are cleanly made with a sheet set, quilt, waffle weave blanket and pillows.
Bathrooms are stocked with plenty of bath towels, hand towels and wash cloths
Kitchen drying towels and cleaning rags are provided

What Does "Fully Stocked Kitchen" Mean?

All Basic Kitchen Items
Keurig Duo Coffee Maker
Waffle Maker
Griddle
Blender
Dinnerware/Drinkware
Utensils/Flatware
Slow Cooker
Baking Pans/Sheets
Pots & Pans

We do not provide grocery items and seasonings. Please bring your own seasonings, groceries & coffee!

What Type Of Coffee Maker Do You Provide?

Keurig Duo!

Makes single cups with K Cups or 12oz pot of coffee

Use K Cups or ground coffee

Do I Need To Bring Firewood Or Propane?

No! You do not need to bring any firewood or propane. All of our fireplaces/fire pits that use gas are connected to a large propane tank that we regularly refill!

Do You Provide "Baby Items"?

Yes we do!

Pack N’ Play (bring your own fitted sheet)
High Chair
Baby gates are installed at every set of stairs at every property!

Are Pets Allowed?

We have (9) properties that are Pet Friendly with a non refundable $250 pet fee :

Creekside Bungalow (2 Bedroom)
Coyote Cabin (3 Bedroom)
Three Suite Retreat (3 Bedroom)
Elk Camp (3 Bedroom)
Creekside Lodge (4 Bedroom)
Loge Peak (5 Bedroom)
Ski View Lodge (6 Bedroom)
Judy Top Lodge (6 Bedroom)
Creekside Escape (6 Bedroom)

We enforce a strict NO-Pet Policy on our other cabins. We love animals but unfortunately they have caused too many issues to our homes and our guests in the past which is why we only have a few pet friendly rentals.

Do You Decorate For Christmas?

Yes! We decorate our homes the week following Thanksgiving until mid-January with:

Christmas Tree
Wreath

How Is The Drive Up To The Cabin?

Because you are renting a property in the mountains with great views, the drive up to the cabin may be windy but the roads are all well maintained by the city/county and have guardrails where appropriate.

We do recommend the use of a 4x4 vehicle in the colder months in case of ice/snow

Do You Offer Discounts?

We only offer discounts to our repeat/returning guests & to our military personnel. Please send us an email to host@cloud9cabins.com to let us know if you have stayed with us before or if you think you qualify for our military discount.

How Often Is The Hot Tub Cleaned?

Every Single Stay!

Our hot tubs are emptied, cleaned and refilled with clean water and bromine after every stay so they are fresh and clean for the next guests!